BDJack Privacy Policy — Our Commitment to Protecting Your Data

BDJack only collects the information needed to provide you with our services. Nothing unnecessary is requested. Below is a breakdown of the types of data we collect.

Information collected at registration:

• Mobile number (for login and communication)
• Full name (for identity verification)
• Date of birth (for age verification — solely to confirm 18+ status)
• Password (stored in encrypted form — no one can read it)

At the time of identity verification (if applicable):

• Copy of national ID card or passport
• Selfie or photo ID (in certain cases)

Automatically collected during use:

• IP address and device information (for security monitoring)
• Session data — when you logged in, how long you played
• Game and Betting History
• Transaction records
• Browser and app usage data (for performance improvement)

BDJack uses your data only for specific, legitimate purposes. It is never used for anything else without your consent.

BDJack may use your information to notify you of relevant offers and bonuses — but only if you have given your consent. To stop marketing communications, turn off the option in your settings or contact support.

Bdjack never sells your personal data. However, limited information may be shared with trusted third parties as necessary to keep our services running.

• Payment providers (bKash, Nagad, Rocket): Only the necessary data is shared to process transactions. These providers operate under their own privacy policies.
• Game Provider: Anonymous session data may be shared to support gameplay. Your name and personal details are never transmitted.
• IT Security Services: Limited data sharing with technology service providers may occur to prevent cyberattacks.
• Legal Authorities: Under Bangladesh law, data may be disclosed in response to a valid request from a government authority during an official investigation. In such cases, BDJack provides only the minimum information required.

BDJack follows the highest industry standards to protect your data. Rather than relying on a single method, multiple layers of security are deployed simultaneously.

• SSL/TLS encryption: All communications on the website and app are secured with 256-bit SSL. When you see the padlock icon in your browser's address bar, your connection is safe.
• Database encryption: Stored data is also encrypted and can only be accessed by authorized systems.
• Two-factor authentication (2FA): An extra layer of security can be added at login — you will receive a one-time OTP on your mobile each time you log in.
• Regular Security Audits: External security experts conduct regular penetration testing.
• Restricted access: BDJack staff can only access the data they need to do their specific job. Even senior admins do not have full database access.

Please keep in mind — no one can guarantee 100% security on the internet. Stay vigilant: use a strong password, avoid logging in on unfamiliar devices, and never share your password with anyone.

Cookies are small text files stored in a user's browser by websites. BDJack uses three types of cookies.

• Essential Cookies: Maintaining login sessions and security verification are essential for the site to function — these cannot be disabled.
• Performance Cookies: Data on slow-loading pages or site issues is collected to help improve performance. All such data is anonymous.
• Preference Cookies: Remembers your preferred language, theme, or settings so you do not have to reconfigure them each time.

BDJack does not use any third-party tracking cookies. No social media or advertising network cookies are present on BDJack. If you wish to disable performance or preference cookies, you can do so through your browser settings — though some site features may be affected.

Bdjack does not retain any data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: Retained for as long as your account is active. Deleted within 30 days of account closure.
• Transaction Records: For financial disputes or legal requirements, data may be retained for up to 5 years after account closure.
• Game History: Up to 2 years for bonus and reward calculations.
• Log Files (IP, Session): Up to 90 days for security monitoring purposes.
• Identity verification documents: Deleted 6 months after verification is complete.

After the designated retention period, data is permanently deleted and cannot be recovered. If you request deletion of your data, everything that can be removed outside of the legal obligations mentioned above will be deleted.

You have several rights regarding your data at BDJack. Exercising these rights is completely free, and BDJack is obligated to fulfil any such request within 30 days.

• Right to access: You can request to see what data BDJack holds about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to erasure: After closing your account, you may request deletion of your data (subject to legal obligations).
• Right to restriction of processing: You can request that your data not be used for specific purposes.
• Right to withdraw consent: If you have consented to marketing communications, you may withdraw that consent at any time.

To exercise any of these rights, email us at support@bdjack.net or reach out via Live Chat. Please include the mobile number linked to your account so we can identify you quickly.

If you have any questions, complaints, or requests regarding this Privacy Policy, please reach out using the contact details below.

• Email: support@bdjack.net — privacy-related queries are typically responded to within 24 hours.
• Live Chat: You can chat with us directly 24/7 via the chat button on the website.

Bdjack updates its Privacy Policy regularly. If significant changes are made, you will be notified via SMS to your registered mobile number or through an in-app notification. The date of the latest update is always shown at the top of this page.